I. Name
Account Butler
II. Slogan
Accounts at a Glance
III. Overview
Hua Xia "Account Butler" is a SMS Alert service to keep you informed of any change in your account and let you access and check the account whenever you wish, easy to manage your money safely.
IV. Main functions
1. Incoming Transfer Alert: notify you in the first instant whenever funds are credited to your account.
2. Deduction Alert: inform in real-time any change in your account to protect your monies.
3. Deposit/Loan Alert: notify you to prepare for matured deposit or expired loan.
4. Balance Alert: help you to keep track the account balance.
V. Where to sign up
1. Hua Xia outlet: personal customers apply in person at the counter with Hua Xia card and valid identity document. For corporate customers, the financial person of the company uses the company's authorized letter and own valid identity document to apply.
2. Internet Banking: personal customers and corporate customers login Hua Xia Internet Banking (http://www.hxb.com.cn) to apply the service.
3. Phone Banking: for personal customers, call Hua Xia Customer Service Center Hotline "95577" to continue.
"Just Call Hua Xia Bank to Fly Anywhere"
I. Definition
"Dial–to-Fly" is a very convenient Hua Xia value-added service for those ready to pack for a trip. Just call Hua Xia Customer Service Hotline 95577 to make reservations for air ticket, hotel or tour.
II. Target Clients
Those who want to book air ticket, make hotel or tour reservation for the trip.
III. Features
1. Special booking rate: Best discount offered by the airliners and hotels working with Hua Xia Bank. Keep you informed on the latest, complete and accurate travel information.
2. Safe: Hua Xia Bank joins force with many renowned travel service providers for your safest booking!
3. Easy: Just call 95577, you will be forwarded to the travel call desk to assist you to finish your booking!
4. Convenient: Use Hua Xia card or Hua Xia credit card to pay, no need to draw cash, the payment is fast and safe!
"Instant Payment and Receipt"
I. Definition
"Hua Xia Link (TPOS)" is a new type of self-services launched by Hua Xia Bank for merchants in wholesaling markets to settle payments. Customers bind the fixed phone payment device to the bank settlement account via signing an agreement for the settlement, transfer and enquiry.
II. Target Clients
Small-and-medium merchants in large or medium-sized wholesaling markets.
III. Features
Low fees
Special preferential rates for your real benefits, 50% discount on the fees for transfer, no fee for Hua Xia Gold Card cardholders.
Amount credited in real-time for fast turnover
Your amount will be credited in real-time, no more worry.
Full range of services
Enquiry, POS transactions, transfer. Accept all CUP debit cards, available to transfer to any CUP debit card.
Full monitoring to protect your money
Security measures taken to monitor all your transactions.
"VIP Services, Exclusive for You"
I. Definition
"VIP Line" is a Hua Xia phone banking service exclusively for VIP customers. At present, the service includes dedicated line and staff, tailored voice menus, caller binding and VIP value-added services.
II. Target Clients
Hua Xia VIP customers
III. Features
Exclusive - Dedicated staff to serve YOU
24-hour top services for VIP customers attended by experts in Hua Xia Customer Service Center.
Convenient - Tailored voice menu for YOU
A function for you as the VIP customer creating your own 95577 voice menu.
Efficient - Caller binding to serve YOU better
Bind your mobile number with 95577, when you call 95577 after binding, no need to listen to the voice prompts, you will be directly forwarded to the call desk.
Benefit - VIP value-added services for YOU
VIP customers are entitled to all the "7+N" value-added services offered at the Customer Service Center – VIP airport lounge, medical and health, wealth management news, golf-course, car services, club salon, happy birthday blessing.
"Remit Just One Call Away"
I. Definition
Dial-to-Remit is a service launched by Hua Xia bank for customers to remit by phone using verification code to add the identification. There are four types: (1) remittances between Hua Xia accounts, (2) interbank remittances, (3) interbank real-time remittances, (4) transfer from Hua Xia card to Hua Xia credit card.
II. Target Clients
Customers who have signed up the phone remittance service
III. Features
Peace of mind: Four security measures to make sure your remittances are safe: Transaction password, verification code, remittance limit and SMS Alert ("Account Butler").
Save Time: Amount credited in real-time for urgent cash
Call anytime 24 hours a day, 7 days a week to remit. Remittances between Hua Xia accounts and interbank remittances are all credited into payee's account in real time.
No hassle: Just dial 95577 for fast remittance
Once you sign up the service at the Hua Xia bank counter, simply dial 95577 and go ahead to remit. No need to rush to Hua Xia outlet, easy and convenient.
Save money: discount on the remittance fee help you save cost.
Discounts are offered for remittances through phone. Irrespective of which Hua Xia card you use, no fee if you remit money to accounts of other banks in real-time by phone; 50% discount on the fee if you choose other types of phone remittance. Free of charge if you use Hua Xia Gold Card.
"Just Call Hua Xia Bank to Fly Anywhere"
I. Definition
"Dial–to-Fly" is a very convenient Hua Xia value-added service for those ready to pack for a trip. Just call Hua Xia Customer Service Hotline 95577 to make reservations for air ticket, hotel or tour.
II. Target Clients
Those who want to book air ticket, make hotel or tour reservation for the trip.
III. Features
1. Special booking rate: Best discount offered by the airliners and hotels working with Hua Xia Bank. Keep you informed on the latest, complete and accurate travel information.
2. Safe: Hua Xia Bank joins force with many renowned travel service providers for your safest booking!
3. Easy: Just call 95577, you will be forwarded to the travel call desk to assist you to finish your booking!
4. Convenient: Use Hua Xia card or Hua Xia credit card to pay, no need to draw cash, the payment is fast and safe!
"Instant Payment and Receipt"
I. Definition
"Hua Xia Link (TPOS)" is a new type of self-services launched by Hua Xia Bank for merchants in wholesaling markets to settle payments. Customers bind the fixed phone payment device to the bank settlement account via signing an agreement for the settlement, transfer and enquiry.
II. Target Clients
Small-and-medium merchants in large or medium-sized wholesaling markets.
III. Features
Low fees
Special preferential rates for your real benefits, 50% discount on the fees for transfer, no fee for Hua Xia Gold Card cardholders.
Amount credited in real-time for fast turnover
Your amount will be credited in real-time, no more worry.
Full range of services
Enquiry, POS transactions, transfer. Accept all CUP debit cards, available to transfer to any CUP debit card.
Full monitoring to protect your money
Security measures taken to monitor all your transactions.
"VIP Services, Exclusive for You"
I. Definition
"VIP Line" is a Hua Xia phone banking service exclusively for VIP customers. At present, the service includes dedicated line and staff, tailored voice menus, caller binding and VIP value-added services.
II. Target Clients
Hua Xia VIP customers
III. Features
Exclusive - Dedicated staff to serve YOU
24-hour top services for VIP customers attended by experts in Hua Xia Customer Service Center.
Convenient - Tailored voice menu for YOU
A function for you as the VIP customer creating your own 95577 voice menu.
Efficient - Caller binding to serve YOU better
Bind your mobile number with 95577, when you call 95577 after binding, no need to listen to the voice prompts, you will be directly forwarded to the call desk.
Benefit - VIP value-added services for YOU
VIP customers are entitled to all the "7+N" value-added services offered at the Customer Service Center – VIP airport lounge, medical and health, wealth management news, golf-course, car services, club salon, happy birthday blessing.
"Remit Just One Call Away"
I. Definition
Dial-to-Remit is a service launched by Hua Xia bank for customers to remit by phone using verification code to add the identification. There are four types: (1) remittances between Hua Xia accounts, (2) interbank remittances, (3) interbank real-time remittances, (4) transfer from Hua Xia card to Hua Xia credit card.
II. Target Clients
Customers who have signed up the phone remittance service
III. Features
Peace of mind: Four security measures to make sure your remittances are safe: Transaction password, verification code, remittance limit and SMS Alert ("Account Butler").
Save Time: Amount credited in real-time for urgent cash
Call anytime 24 hours a day, 7 days a week to remit. Remittances between Hua Xia accounts and interbank remittances are all credited into payee's account in real time.
No hassle: Just dial 95577 for fast remittance
Once you sign up the service at the Hua Xia bank counter, simply dial 95577 and go ahead to remit. No need to rush to Hua Xia outlet, easy and convenient.
Save money: discount on the remittance fee help you save cost.
Discounts are offered for remittances through phone. Irrespective of which Hua Xia card you use, no fee if you remit money to accounts of other banks in real-time by phone; 50% discount on the fee if you choose other types of phone remittance. Free of charge if you use Hua Xia Gold Card.
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